Refund policy

Returns & Refund Policy

Effective Date: 27 July 2026

At TK Toner Supplies, we want you to shop with confidence. If you experience an issue with your order, we're here to help.

Faulty Products

We accept returns for products that are faulty, damaged, or defective within 60 days of the purchase date.

This applies to both:

  • Compatible printer consumables
  • Genuine (Original/OEM) printer consumables

If you believe your product is faulty, please contact us before returning the item. We may ask for details of the fault, photographs, or printer error messages to help assess the issue.

Once the fault has been confirmed, we will offer one of the following, in accordance with Australian Consumer Law:

  • Replacement product
  • Refund
  • Store credit (where agreed)

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged during transit, please notify us within 7 days of delivery.

We will arrange a suitable resolution as quickly as possible.

Change of Mind

We understand that sometimes purchases are made in error.

If you wish to return an unused product because you have changed your mind, please contact us within 30 days of receiving your order.

To be eligible:

  • The product must be unused.
  • The product must be in its original, unopened packaging.
  • The item must be in a resaleable condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed.

Items Not Eligible for Return

We may not accept returns where:

  • Products have been used or installed.
  • Products have been damaged through misuse or incorrect installation.
  • Packaging has been significantly damaged or altered.
  • The fault is caused by printer damage, misuse, or normal wear and tear.

This does not affect your rights under Australian Consumer Law.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds are processed back to your original payment method. Depending on your financial institution, funds may take several business days to appear in your account.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you need assistance with a return, please contact us before sending your item.

TK Toner Supplies

📧 Email: sales@tktonersupplies.com.au

📞 Phone: (your business phone number)

🌐 Website: https://tktonersupplies.com.au